Our process is simple. Get in touch with us to discuss your needs, agree on what we are supporting and when, then get set up fast. There are a few options to choose from when it comes to our services. If you are not quite sure where to start, there are 3 variables you can think about to help refine what you want to go for:
- Do you need your application supported 24/7 or just out-of-hours?
- Do you just need incident management or do you need to have emergency service requests covered as well?
- What SLA level do you need?
Once we agree on the service, we can get set up. Generally, we advise a couple of weeks for this, but if you have a more urgent request, talk to us and we will do our best to make it work.