Support and Maintenance
Ensure the longevity and optimal performance of your applications with our comprehensive support and maintenance services.
24×7 – L1/L2 Support
Round-the-clock support from ITIL-certified teams experienced with tools like BMC Remedy and ServiceNow.
- ITIL certified Team
- Experience with BMC Remedy and ServiceNow
- Managed Service Desk and L1/L2
- L1/L2 team augmentation
Database Administration
Dedicated and shared support models for SQL Server and Oracle databases to maintain data integrity and performance.
- Dedicated Support Team
- Shared Support Team
- Supported Databases
- SQL Server
- Oracle
L3/L4 support
Advanced support for application and system bug fixes, patching, and continuous enhancements to preserve application value.
- Application & System bug fixing
- Application & System Patching
- Application continual enhacement
- Left-shift
Our proactive approach minimizes downtime and ensures your systems remain secure and up-to-date.